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The book "Getting to Yes" outlines a step-by-step strategy for negotiation
and dispute resolution in any situation. It advises us to:
- Separate the people from the issues: disagree without making the
conflict personal
- Focus on interests vs. positions: interests
can be satisfied in many ways whereas positions are not very
flexible
- Generate options: considering creative alternatives instead
of prematurely limiting the range of possible solutions makes it more
likely to find a mutually acceptable solution
- Use objective criteria to make it more likely that there
is common ground in evaluating solutions
- If you are the weaker party, evaluate solutions vs. Best Alternative
to a Negotiated Agreement, as a way to overcome the power imbalance
See: conflict resolution
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