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Top 10 communication & conflict resolution tips

Here are my top ten communication & conflict resolution tips:

10. Listen

9. Listen

8. Listen

7. Listen

6. Listen

5. Listen

4. Listen

3. Listen

2. Listen

1. Listen

All too often, we try to resolve conflict by restating our position - assuming that the problem is that the other person has not understood it, or even listened to it.

If we only took time to listen to what they say, we'd better understand how to address their concerns. We'd then be in a better position to talk to them in a way that they can relate to.

See: How to improve communication.

How to improve
communication

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